शिपिंग नीति

Shipping Policy – ROMOCH

At ROMOCH, we prioritize the safe and timely delivery of your orders. We collaborate exclusively with trusted national and international courier partners to ensure a seamless shipping experience.

The prices displayed on our website include all applicable taxes for each product at checkout.

Shipping Areas

  • Domestic: India

  • International: Australia, Canada, United Kingdom, United States, United Arab Emirates

Shipping Costs

  • Domestic (India): Flat rate shipping applies.

  • International: Shipping costs are based on weight and Advanced

Estimated Delivery Time

Orders are typically delivered within 4-12 business days.

While we work with trusted carriers to ensure timely delivery, external factors such as weather conditions and transportation delays may occasionally impact shipping times. However, most orders arrive well within the estimated timeframe.

International Shipping

Yes, ROMOCH offers international shipping to the countries listed above. If you require assistance in placing an order, please contact us at reachus@romoch.com, and our team will be happy to assist you.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking details. To ensure you receive our updates, please add reachus@romoch.com to your email safe list and check your spam folder if necessary. The email will include:

  • The courier service’s tracking number

  • A link to track your shipment

 

International Shipping

International orders might incur import taxes, customs duties, and various fees imposed by the destination country. It's important to note that these charges are the responsibility of the buyer, so we suggest checking with your country’s customs office for details about any potential additional costs.

Please keep in mind that customs clearance can sometimes lead to delays that extend beyond our initial delivery estimates. We apologize for any inconvenience this may create and appreciate your understanding.

Romoch cannot accept liability for delivery failures due to incorrect addresses, the ongoing unavailability of the recipient, customs-related issues, or force majeure events.

Liability and Responsibility

Romoch isn't liable for any delays or losses that result from circumstances outside of our control, including, but not limited to:

- Natural disasters or extreme weather
- Wars or civil disturbances
- Government actions or regulations
- Force majeure events

Customer Responsibilities

We kindly request customers to keep track of their estimated delivery date and inform us immediately if an order is delayed. If you believe your order has been marked as "delivered" incorrectly or has not been received, please notify us within two (2) days of the expected delivery date. We will work with our courier partners to resolve the issue and provide proof of delivery.

Order Cancellation

  • To cancel an order, please email us at reachus@romoch.com with your order details and cancellation request within 24 hours of placing the order.

  • After 24 hours, your order will be processed and shipped, making cancellation no longer possible. However, you may refer to our Return Policy for further assistance.

For any further queries, feel free to contact us at reachus@romoch.com.